PRIVACY POLICY — SILENTCOMMAND.ORG

Silent Command LLC (“Silent Command,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, www.silentcommand.org (the “Site”), or interact with our services, programs, and content. By accessing or using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our Site.

1. INFORMATION WE COLLECT

We collect both personal and non-personal information in the following ways:

A. Information You Provide to Us

  • Contact Information – name, email address, phone number, mailing address (when you complete a contact form, subscribe, or register).

  • Payment Information – when you make purchases or register for paid services. Payment processing is handled by third-party providers (e.g., Stripe, PayPal) and we do not store full payment details.

  • Account or Registration Data – information collected when you sign up for events, lessons, or platform features.

  • Communications – content of messages, emails, or support inquiries you send to us.

B. Information Collected Automatically

  • Usage Data – pages visited, time on site, clicks, referring URLs.

  • Device & Browser Information – IP address, operating system, browser type.

  • Cookies & Tracking Technologies – cookies, web beacons, and similar tools to improve functionality, personalize content, and analyze traffic. You can adjust cookie settings via your browser.

C. Information from Third Parties
We may receive information from:

  • Payment processors and booking platforms (e.g., Acuity Scheduling)

  • Marketing platforms (e.g., Instagram, Meta, Google Analytics)

  • Educational partners or affiliates (with your consent)

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide, operate, and improve our services and website

  • Process payments, registrations, and transactions

  • Communicate about lessons, events, or partnerships

  • Send updates, newsletters, and promotional materials (you can opt out anytime)

  • Comply with legal obligations and protect our rights

  • Enhance user experience through analytics and personalization

We do not sell or rent your personal information.

3. HOW WE SHARE INFORMATION

We may share your information only in limited circumstances:

  • Service Providers: Trusted third-party vendors who support our operations (web hosting, email delivery, scheduling, analytics).

  • Partners & Affiliates: Educational or organizational partners when necessary to provide a service or event.

  • Legal Requirements: If required by law, court order, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties are required to protect your data as required under applicable law.

4. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law. You may request deletion of your personal information by contacting us (see Section 10).

5. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is completely secure, and absolute protection cannot be guaranteed.

6. CHILDREN’S PRIVACY

Our Site and services are intended for individuals 13 years of age or older. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it promptly.

For programs involving minors (camps, clinics, or lessons), we obtain parental or guardian consent prior to collecting participant information, consistent with COPPA and related laws.

7. THIRD-PARTY LINKS

Our Site may contain links to other websites not operated by Silent Command. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before interacting with them.

8. YOUR PRIVACY RIGHTS

You have rights to:

  • Access, correct, or delete your personal information

  • Withdraw consent to processing (where applicable)

  • Opt out of marketing communications

To exercise your rights, contact us at info@silentcommand.org. If you are a resident of California, the European Union, or another jurisdiction with specific privacy laws, you may have additional rights (e.g., under GDPR, CCPA).

9. CHANGES TO THIS PRIVACY POLICY

We may update this Policy to reflect changes in practices, legal requirements, or our services. The posted Policy will include the revised effective date. Please review this Policy periodically.

10. CONTACT INFORMATION

For questions regarding this Privacy Policy or our data practices, contact:

Silent Command LLC
Email: info@silentcommand.org
Website: www.silentcommand.org
Mailing Address: 59 Montague Ave, Ewing, NJ 08628

11. COOKIES & ANALYTICS

We use cookies and similar technologies to improve browsing experience and analyze site performance. This may include tools such as Google Analytics and Meta Pixel, which collect anonymized traffic data. You can disable cookies in your browser settings or opt out of Google Analytics tracking via Google’s opt-out page: https://tools.google.com/dlpage/gaoptout

12. EMAIL MARKETING

By subscribing to our newsletter or communications, you consent to receive periodic updates from Silent Command. You can unsubscribe at any time via the “unsubscribe” link in any email or by contacting info@silentcommand.org.

13. EDUCATIONAL PROGRAM DATA

For participants in lessons, clinics, or events, we may collect limited data (e.g., participant name, age, instrument, emergency contact). This information is used solely for program coordination and safety and stored securely in accordance with applicable guidelines (FERPA, COPPA where applicable).

14. HEALTH & SAFETY INFORMATION

If you provide health-related information (e.g., allergies, medical notes, emergency contacts) for camps or clinics, we handle that information with strict confidentiality and use it only for participant safety. Where applicable, Silent Command complies with relevant privacy laws, including HIPAA when required.

15. MEDIA & CONTENT USAGE

With participant or parental consent, we may use photos, videos, or testimonials collected at events for promotional, educational, or marketing purposes. You may revoke media consent at any time by contacting info@silentcommand.org. Revocation will not apply retroactively to materials already published.

16. GOVERNING LAW

This Privacy Policy is governed by the laws of the State of New Jersey, United States, without regard to conflict of law provisions.

Last Updated: November 2, 2025